Privacy Policy

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Customers must agree to the following policies as a condition of shuttle service purchase. Any decision and/or action taken by A to Z Chauffeurs (Further written as 'A to Z') under these policies is final.

Customers may cancel shuttle reservations for a full refund up to 48 hours before scheduled departure.Please email Customer Support at contact@atozchauffeurs.com to cancel your reservation

Customers wishing to cancel a shuttle reservation within 48 hours before scheduled departure are NOT entitled to any refund. A to Z may, at its sole discretion, allow a customer to reschedule a reservation for shuttle service departing within 48 hours. Rescheduling is subject to availability and is not guaranteed. Please email Customer Support at contact@atozchauffeurs.com to cancel your reservation

Inclement weather is not under the control of A to Z and may result in significant service delays and/or service cancellations. A to Z will not operate vehicles in unsafe conditions. If inclement weather is expected, A to Z will contact the customer (via phone or email if the phone is not provided) and may alter transportation service departure times. In some extreme cases, service may be canceled, and customers will receive a refund or can reschedule service. A to Z assumes no liability for any cost incurred by the customer due to inclement weather. It is the customer's responsibility to reserve the correct transportation service, taking into account travel time, airport check-in times, airport security lines, etc. A to Z does not guarantee transportation destination arrival times. The safety of our customers is of utmost importance. In all cases, A to Z drivers are required to operate shuttle vehicles safely and will not drive in an unsafe manner to meet customer flight departure times.

Traffic delays can and do occur for a variety of reasons, including inclement weather and accidents. These events are not under the control of A to Z. In some instances, traffic delays may cause A to Z customers to miss a scheduled flight. A to Z assumes no liability for missed flights, flight rescheduling costs, or any other cost incurred by the customer due to traffic delays. It is the customer's responsibility to reserve the correct transportation service, taking into account travel time, airport check-in times, airport security lines, etc. A to Z does not guarantee transportation destination arrival times. The safety of our customers is of utmost importance. In all cases, A to Z drivers are required to operate shuttle vehicles safely and will not drive in an unsafe manner to meet customer flight departure times.

Flight delays are common and not under the control of A to Z We will make every attempt to accommodate travelers that cannot meet the transport driver by the scheduled departure time. In some cases, flight delays can result in significant delays for A to Z customers. In some instances, transportation departure time from the airport will be delayed, at the discretion of the driver, to accommodate parties arriving on delayed flights. Scheduled transportation arrival times are not guaranteed.

Customers who do not meet the transportation driver at the scheduled pickup time, as indicated by the reservation, will be contacted by phone or email if a phone number is not provided. If the customer does not respond within 10 minutes, they will be considered a "No Show". This policy governing this type of cancellation is described above in the section titled "Within 48 Hours Before Departure". No refunds will be issued to "No Show" customers.

Please email Customer Support at contact@atozchauffeurs.com to reschedule your transportation service. Rescheduling is subject to availability and is not guaranteed. If a reservation cannot be rescheduled, the reservation can be canceled under the policies described above.